Welcome
A warm welcome to our accommodation.
We are very happy to host you and wish you a wonderful stay.
On this page you will find important information regarding your arrival and your stay.
Ordering Extras
All extras can be booked online
Bed Linen
Bed linen is not included by default in the booking.
For extra comfort, you can book a linen package. This package includes:
- Duvet cover
- Pillowcase
- Fitted sheet
- One large towel
- One small towel
Pillows and duvets are provided as standard in the accommodation.
If you want to bring your own bed linen, for bed sizes, please see “In the House”.
Beddengoed & handdoeken set per persoon: Bevat dekbedovertrek, Kussensloop, hoeslaken, grote en kleine handdoek.
Wäschepaket per Person: Dieses Paket enthält, Bettbezug, Kissenbezug, Spannbettlaken, ein großes Handtuch, ein kleines Handtuch.
Linen package per Person: This package includes Duvet cover, Pillowcase, Fitted sheet, One large towel, One small towel.
Additional Guests
The standard nightly rate is based on a stay of up to 4 guests.
Any additional guest above this number must always be declared and will be charged per person per night, regardless of age or sleeping arrangement (including babies, children, or guests sharing a bed).
The number of guests stated in the booking must always match the actual number of people staying in the accommodation.
Additional guests can be added before, during, or after the booking.
If more people are joining than originally booked, you can easily add extra guests online.
If you are unsure about the number of guests or sleeping arrangements, feel free to contact us — we are happy to help.
Each accommodation has a fixed maximum number of guests.
In some houses, additional sleeping options are available upon request.
For these extra sleeping places, guests must bring their own blankets and pillows. Please note that the accommodation is furnished for the standard capacity of 8 guests.
Extra gasten bijboeken. €15 per persoon per nacht. Invoeren als: aantal personen x aantal nachten= aantal
Zusätzliche Gäste Nachbestellen. €15 pro Nacht pro Person. Eintragen als: Anzahl Personen x Anzahl Nachte= Anzahl
Add additional guest. €15 pro person pro night. Fill in as: number of guests x number of nights= Quantity
Pets
Pets are very welcome. More than 4 pets are possible upon request.
We charge a fee of €22.50 per pet per stay.
Please inform us in advance how many pets will be joining you.
Please note: on some booking platforms, pets can be entered during booking, but the fee is not always automatically included in the total price.
Please check your booking overview to see whether the pet fees (and for how many pets) are included.
If the fee is not included or if you bring an additional pet, no problem — pets can be added online.
Please bring a blanket if your dog likes to lie on the sofa.
If the sofa is heavily covered with hair, we kindly ask you to vacuum it briefly.
Leaving the accommodation broom-clean is sufficient, also when traveling with pets.
Huisdieren
Haustiere
Pets
Arrival & Check-in
Online check-in in advance is highly appreciated:
Check-in time: from 2:00 PM
Early check-in is only possible upon request.
Address & Directions
Address: Kirchtal 20, 37412 Lonau (Herzberg am Harz)
Parking
Please note: when parking on public roads in Germany, always park in the direction of traffic to avoid fines.
You can park on the street in front of the house or at the end of our property in the parking bay.
Please keep neighbours’ driveways clear.
Key & Access
Please let us know during the week before arrival what time you expect to arrive.
On the day of arrival, it is best to call us one hour in advance.
Alternatively, you will receive the code to check in independently.
Key safe & code
If we are not be present in person at check-in?
One day before arrival, you will receive the key safe code by email. The key safe is located at the front door.
Enter the code by turning the dials, then pull the flap towards you. The key is inside.
If anything does not work, you can always reach us at:
+49 177 514 0606
Inside the House
WiFi
The WiFi network name and password are displayed on the router.
Bed Sizes (for bringing your own bed linen)
Lonau
8 fixed sleeping places + 1 baby bed
- 2 single beds 90×200 cm
- 2 double beds 180×200 cm (2×90 cm)
- 1 bed 140×200 cm
- 1 baby bed
Heating:
The heating system is automated and set to a comfortable temperature.
In the living room, the control knob is unlocked so you can make small adjustments if it feels too warm or too cold.
Please note: the controls are very sensitive. You only need to gently turn the front part of the knob.
Please do not turn the entire knob. If you attempt to turn the whole knob, it may come loose and lose contact with the system.
The other controls in the house are locked to allow the automation to function properly.
Please leave the white dongle in the router, otherwise the heating system will not function as it should.
We kindly ask you to heat responsibly. We do not charge extra costs, but we appreciate mindful use.
Waste Disposal
Waste must be separated into:
- Glass
- Paper
- Plastic & packaging
- Residual waste
- Organic waste (no plastic or paper bags)
Please ensure bins are properly closed — animals can open them.
Locations:
- Lonau: outside in the garden
⚠️ Do not leave food or items outside. Foxes steal food and shoes.
House Rules
See General Terms & Conditions
Departure
Check-out time: by 10:30 AM (unless otherwise agreed)
What we ask you to do:
- Close all windows and turn off lights
- Dispose of waste correctly
- Wash dishes or start the dishwasher (do not forget the BBQ)
- Collect bed linen in the hallway or bathroom
- Leave the house broom-clean and return furniture to its original position
- Report any damage
- did you do touch te white dongle of the heating system, please check if you put it back properly
- Lock the front door and return the key to the key safe
- Check for personal belongings before leaving
For us it is important that you leave the property sufficient, the cleaning team will not always be there the same day.
Contact
If you need anything, you can reach us via
+49 177 514 0606 (also WhatsApp)
or by email: info@platell.de
For urgent matters, please call.
We are available by phone until 10:00 PM for emergencies.
Winter
Snow & Winter Service
Before arrival, we try to clear the path to your house.
During your stay, guests are responsible for keeping paths clear.
Shovels and salt/grit are available near the house or in the shed/garage.
If roads or parking areas are not yet cleared, park on the main road below and try again later.
Please don’t get frustrated — enjoy the snow 🥰
You’re on holiday ❤️
Winter Tyres & Area
In winter conditions, winter or all-season tyres with Alpine symbol (3PMSF) are mandatory.
Rule of thumb: October to Easter, but actual road conditions apply.
Weather can change quickly, especially in higher areas — please do not underestimate this.