Welcome

A warm welcome to our accommodation.
We are very happy to host you and wish you a wonderful stay.
On this page you will find important information regarding your arrival and your stay.

Ordering Extras

All extras can be booked online via the Shop.

Bed Linen

Bed linen is not included by default in the booking.
For extra comfort, you can book a linen package. This package includes:

  • Duvet cover
  • Pillowcase
  • Fitted sheet
  • One large towel
  • One small towel

Pillows and duvets are provided as standard in the accommodation.
For bed sizes, please see “In the House”.

Additional Guests

The standard nightly rate is based on a stay of up to 4 guests.
Any additional guest above this number must always be declared and will be charged per person per night, regardless of age or sleeping arrangement (including babies, children, or guests sharing a bed).

The number of guests stated in the booking must always match the actual number of people staying in the accommodation.

Additional guests can be added before, during, or after the booking.
If more people are joining than originally booked, you can easily add extra guests online.

If you are unsure about the number of guests or sleeping arrangements, feel free to contact us — we are happy to help.

Each accommodation has a fixed maximum number of guests.
In some houses, additional sleeping options are available upon request.
For these extra sleeping places, guests must bring their own blankets and pillows. Please note that the accommodation is furnished for the standard capacity of 4 or 8 guests.

Pets

Pets are very welcome. Multiple pets are possible upon request.
We charge a fee of €22.50 per pet per stay.

Please inform us in advance how many pets will be joining you.
Please note: on some booking platforms, pets can be entered during booking, but the fee is not always automatically included in the total price.
Please check your booking overview to see whether the pet fees (and for how many pets) are included.

If the fee is not included or if you bring an additional pet, no problem — pets can be added online.

Please bring a blanket if your dog likes to lie on the sofa.
If the sofa is heavily covered with hair, we kindly ask you to vacuum it briefly.
Leaving the accommodation broom-clean is sufficient, also when traveling with pets.

Tourist Tax / Guest Cards

In our houses in Wieda, Sankt Andreasberg, the Rodelhaus and House Denise, the municipality charges a tourist tax for each adult and for the first child from the age of 6.

You can order the tourist tax in advance — we will be happy to arrange this for you.

Arrival & Check-in

Online check-in in advance is highly appreciated:
Online check-in link: Online Check-in

Check-in time: from 2:00 PM
Early check-in is only possible upon request.

Address & Directions

Address: Wässchegrund 11, 37444 Sankt Andreasberg

Parking

Please note: when parking on public roads in Germany, always park in the direction of traffic to avoid fines.

Sankt Andreasberg
Opposite the Matthias Schmidtberg is the entrance to our street Wäschegrund.
Drive uphill and keep to the left. There you will find a small private parking area.

From there, walk down to the left between two houses:

  • House Sankt Andreasberg (No. 14): first staircase on the right, cross the grass to the second staircase
  • Rodelhaus (No. 15): walk approx. 2 meters further to the next staircase
  • House Denise (No 11): directly on the left after leaving the parking area

In summer, you may drive up to the staircases to unload and then return the car to the parking area.
Please note: this path is very steep and turning is only possible at the end.
In winter, this path is not accessible by car.

Key & Access

Key safe & code

We will not be present in person at check-in.
One day before arrival, you will receive the key safe code by email. The key safe is located at the front door.

Enter the code by turning the dials, then pull the flap towards you. The key is inside.

If anything does not work, you can always reach us at:
+49 177 514 0606

Inside the House

WiFi

The WiFi network name and password are displayed on the router.

Please note:
The house has limited data availability. This is sufficient for basic browsing, but not for streaming, large downloads, or Chromecast use.
Please consider downloading content for yourself or children in advance.

Bed Sizes (for bringing your own bed linen)

House Denise

  • 1 double bed 180 cm (or 2×90 cm)
  • 2 single beds 90 cm

Heating:

You can operate the heating system yourself.
In the living room there is a wall control unit that allows you to manually set the temperature to a comfortable level, and you can heat each room individually using the controls on the radiators.

On the day of departure, the radiator controls must be set to level 2 and the wall heating to 15 degrees.
Please do not set your own programs. There is a risk that we may overlook this, causing the house to no longer be heated properly and potentially freeze.

We kindly ask you to heat responsibly. We do not charge extra costs, but we appreciate mindful use.

Waste Disposal

Waste must be separated into:

  • Glass
  • Paper
  • Plastic & packaging
  • Residual waste and Organic waste

Please ensure bins are properly closed — animals can open them.

Locations:

  • Black box at the house glass and paper
  • Bins next to the stairs to the other houses

⚠️ Do not leave food or items outside. Foxes steal food and shoes.

House Rules

See General Terms & Conditions

Departure

Check-out time: by 10:30 AM (unless otherwise agreed)

What we ask you to do:

  • Close all windows and turn off lights
  • Dispose of waste correctly
  • Wash dishes or start the dishwasher (do not forget the BBQ)
  • Collect bed linen in the hallway or bathroom
  • Leave the house broom-clean and return furniture to its original position
  • Report any damage
  • Lock the front door and return the key to the key safe
  • Check for personal belongings before leaving

For Rodelhaus & House Denise, please lower the heating to 15°C.

For us it is very important that you leave the house properly, sometimes the cleaning personal wil not be there the same day

Contact

If you need anything, you can reach us via
+49 177 514 0606 (also WhatsApp)
or by email: info@platell.de

For urgent matters, please call.
We are available by phone until 10:00 PM for emergencies.

Winter

Snow & Winter Service

Before arrival, we try to clear the path to your house.
During your stay, guests are responsible for keeping paths clear.
Shovels and salt/grit are available near the house or in the shed/garage.

If roads or parking areas are not yet cleared, park on the main road below and try again later.
Please don’t get frustrated — enjoy the snow 🥰
You’re on holiday ❤️

Winter Tyres & Area

In winter conditions, winter or all-season tyres with Alpine symbol (3PMSF) are mandatory.
Rule of thumb: October to Easter, but actual road conditions apply.

Weather can change quickly, especially in higher areas — please do not underestimate this.